We understand that healing from a cesarean birth requires a little extra care and preparation. To help guide you, we’ve put together a C-Section Recovery Shopping Guide with helpful suggestions and product...
Preparing for childbirth can feel overwhelming, but having the right supplies on hand can make a world of difference. We've compiled a series of easy-to-follow guides to help you feel...
If you're looking for a liner for a discontinued or hard-to-identify birth pool, our Generic Pool Liners are a flexible, reliable option used by midwives and families across Canada. These liners are not...
We have discontinued the La Bassine brand of birth pools and no longer have stock available. At this time, there are no plans to restock La Bassine products. Liners for Existing La...
Having trouble getting your tap adapter to work? You're not alone. Here are some helpful tips to get everything connected smoothly. First, Know This: The tap adapters and hoses we sell...
We understand there can be some uncertainty around when to open and inflate your birth pool—especially if you're unsure whether you'll end up using it. Here's what you need to...
Do You Rent Birth Pools? No, Birth Supplies Canada does not rent birth pools. We sell all our pools as brand-new products only. If you are located in the Calgary area and prefer...
Whether you're planning a home birth or using a birth pool in a clinical setting, we’ve created these helpful guides to support you every step of the way. Prepare for...
Can I use a personal-use birth pool for a rental business? Yes—but with caution.Personal-use pools are warrantied for single use only, while professional-use pools are covered for up to 10-40 uses or 1 year,...
While personal-use birth pools can often be reused for multiple births, please note that they typically come with a single-use warranty. This means the manufacturer guarantees the product for one use only....
When Should I Order My Birth Pool? One of the most common questions we receive is when to order your birth pool in preparation for your upcoming birth. Timing depends on your gestational...
We’re proud to carry ALMEDIC® surgical instruments, trusted by hospitals and clinics across Canada. To meet a range of clinical needs and budgets, Almedic offers three distinct quality lines of instruments....
Thank you for your inquiry! Our Home Insemination Kits include a selection of items that are commonly ordered by customers who have been guided by a healthcare provider. While we are happy...
Colostrum Collecting Kits are not sterile when sold. While we cannot offer medical advice specific to you or your baby, we can share that many midwives have told us these types of items...
Freezing in transit is a known and common challenge with saline—especially during Canadian winters. We completely understand how disappointing this can be, and we want to help clarify what to expect and...
Our feeding tubes are sold as single-use sterile medical items. However, when used as part of a lactation aid—which is considered a clean (not sterile) procedure—many parents choose to clean and reuse them...
Saline Arrived Damp or Leaking – What Should I Do? If your saline order appears damp, wet, or possibly leaking, we’re here to help. In most cases, moisture on the packaging...
Water Between Pool and Liner – What to Know The most common reason for water appearing between the pool and the liner is condensation—this is normal and expected, especially with warm water in a cooler...
No, we no longer offer Elle TENS machines for sale. However, Alberta residents can rent the Elle TENS through our website here:TENS Machine Rental Looking for a Similar Device? We do sell...
TENS Machine Rental Instructions Thank you for renting a TENS machine from Birth Supplies Canada! Below are helpful resources and return instructions to make your rental experience smooth and stress-free....
TENS Machine & Insurance Quotes Many customers ask how to obtain a quote for insurance reimbursement for a TENS machine. Great news—our TENS Machines are licensed by Health Canada and are typically...
If your TENS machine doesn’t seem to be functioning properly, don’t worry—many issues are easy to fix with a few simple checks. Here’s a quick checklist to walk you through...
Yes! Birth Supplies Canada is proud to support registered charities and non-profit organizations through a dedicated Charity/Non-Profit Discount Program. How to Apply If your organization qualifies, please complete the application form here:Apply for...
At this time, Birth Supplies Canada does not offer regular promo codes, free shipping promotions, or ongoing discounts for first-time customers. We’ve found that our customers prioritize: Reliable customer service Fair and...
Student & New Registrant Midwives Are you a Student Midwife or a First-Year Registered Midwife?We’re here to support you as you begin your practice! Enjoy 10% off your first large order to help you get...
Reseller Pricing & Account Application Are you a retail store, clinic, or professional service provider interested in reselling Waterbabies Birth Pools and accessories? We offer exclusive reseller pricing on: Waterbabies Birth Pools Waterbabies Liners IMPORTANT: You do not need...
Interested in Reselling Our Products? Are you a hospital, clinic, retail store, or birth/lactation professional interested in offering our products to your clients or community? We’re happy to support you! Volume Discount &...
If you need to reset your password, follow these steps: Go to our store’s Login page. Click Forgot your password? Enter your email address and submit the form. Check your inbox for a...
We understand that some customers prefer to speak with someone directly. However, due to the growing challenges of e-commerce scams, fraud attempts, and spam, we’ve made a permanent shift to email, text,...
Medical Advice Disclaimer Please note that we are unable to provide medical or clinical advice. Birth Supplies Canada is a warehouse-based business focused on the online sale of medical supplies. Our team is not clinically...
Please know that our warehouse location is not a brick and mortar storefront. We fulfill orders online only. You can select to have your order shipped to you, or picked up...
Please know that our warehouse location is not a brick and mortar storefront. We fulfill orders online only. You can select to have your order shipped to you, or picked up...
We are pleased to offer sales tax exemptions for eligible First Nations individuals in accordance with the Indian Act and applicable Federal and Provincial regulations. Eligibility Requirements To qualify for a tax exemption, all of...
Submitting a Purchase Order & 30-Day Terms Accounts At this time, our 30-Day Terms (NET 30) offering is reserved exclusively for: Canadian Government organizations Canadian Health Regions & Hospitals Canadian Universities If your organization qualifies, you...
Payment Options You can select your preferred payment method at checkout. Please review the options below: Available Payment Methods Credit Card Securely processed online via Shopify Merchant Services We do not accept...
Faulty Medical Device – Warranty Process If you have received a faulty or defective medical device, please note that we are required to follow a strict reporting process in compliance with Health Canada...
Birth Pool Warranty Policy We stand behind the quality of the products we sell and aim to resolve any manufacturer defects quickly and fairly. Please review the information below before...
While we do our best to provide exceptional service, some factors like shipping and handling are outside our control, and unfortunately, issues like this can happen. If your item arrived damaged...
Exchange Policy We do not offer traditional exchanges. If you would like to exchange an item for a different product, please follow the steps below: Want a Different Item? Return the...
How to Return an Item If you need to return an item, please follow the instructions below: Start Your Return View our full Return Policy or Exchange Policy Submit your return request: Create a...
Returns Policy We want you to feel confident in your purchase. You may return most unopened items within 30 days of delivery, unless otherwise specified below. SUBMIT A RETURN REQUEST HERE General Return...
We typically do not ship orders in multiple parts. If an item in your order is unavailable, we will contact you promptly so you can choose to: Cancel the unavailable item(s), or...
Tracking Your Order Once your order ships, you will receive a shipping confirmation email that includes a tracking link. For Canadian Orders: You can use the tracking link provided to follow your parcel...
Cold Weather Shipping Policy No Temperature-Controlled Shipping (Standard Orders) Due to the high cost, we do not offer temperature-controlled shipping for most orders. If you require this service, please contact us at orders@birthsuppliescanada.ca for...
Delivery Confirmation & Courier Support Thank you for your order! If your tracking shows the parcel as “Delivered” but you haven’t received it or it is not at your doorstep, please read...
Shipping Address Policy To ensure smooth and timely delivery of your order, please read the following carefully: Double-Check Your Shipping Address Please ensure that your shipping address is entered correctly...
Shipping Transit Times At checkout, you’ll be able to select your preferred shipping method. If you choose Canada Post Expedited or UPS Standard, you can expect your order to arrive approximately 1–7 business...
How can I request priority processing for my order? If your order is time-sensitive, please add a comment in the “Order Comments” section at checkout.Be sure to include the word “PRIORITY” or “URGENT” in your message....
Speedy Delivery & Product Availability At Birth Supplies Canada, we're proud to offer fast and reliable order fulfillment. Here’s what you can expect: Speedy Delivery 95% of orders ship within 24 hours (Monday–Friday)...
Shipping Policy & Important Clauses At Birth Supplies Canada, we aim to provide fast, reliable, and transparent service. Please review the key policies below related to shipping timelines, courier selection,...
