Returns Policy
We want you to feel confident in your purchase. You may return most unopened items within 30 days of delivery, unless otherwise specified below.
SUBMIT A RETURN REQUEST HERE
General Return Conditions
-
Items must be returned in original packaging and in resalable condition
-
Shipping fees are non-refundable once an order has shipped
-
Please ensure returns are made within the eligible return window listed below
Return Eligibility by Product Type
IMPORTANT: The return window is available on the product page for reference.
| Item Type | Return Window | Conditions |
|---|---|---|
| Medical Supplies & Equipment | 30 days | Strict return policy applies; item must be unopened and unused. Does not apply to short-expiry items (e.g., urinalysis sticks) |
| Sterile Waters / IV Solutions / Saline | ❌ Not Returnable | |
| Incomplete Kits | ❌ Not Returnable | All kit components must be returned complete and unopened for refund eligibility. No partial kit returns accepted |
| Personal Items (e.g., mesh panties) | ❌ Not Returnable | For hygiene and safety reasons |
| Birth Pools | 120 days | Only if never removed from the box and in resalable condition |
| Non-Medical Items with Expiry (e.g., vitamins, ointments) | 60 days | Must be unopened and unexpired |
| Non-Medical Items without Expiry | 120 days | Must be in original packaging and resalable condition |
Unsure if Your Item Can Be Returned?
Please email us at orders@birthsuppliescanada.ca with:
-
Your order number
-
An itemized list of what you’d like to return
We’ll review and respond promptly with return instructions.
