Exchanges

Exchange Policy

We do not offer traditional exchanges.

If you would like to exchange an item for a different product, please follow the steps below:

Want a Different Item?

1. Return the original item according to our Return Policy.

2. Once received, we will refund the original purchase price (excluding shipping fees).

3. You may place a new order at any time—you do not need to wait for the return to be processed.

Shipping fees for orders that have already shipped are non-refundable.

Received a Faulty or Defective Item?

If your item arrived damaged or faulty and you need a replacement of the same item, please Contact Us right away at orders@birthsuppliescanada.ca.  

If the item is a Birth Pool or Liner, please use our Birth Pool Warranty Claim form

If the item is Medical Equipment or Device, please use our Medical Device Warranty Claim form

Let us know if you have any questions—we’re here to help!
orders@birthsuppliescanada.ca