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    Medical Supplies Delivered Across Canada

    Shipping Policy

    Order Processing & Shipping Timeline

    Handling Time:

    • Orders received Monday–Friday before 2 PM MDT are usually shipped the same day.
    • Orders received after 2 PM or on weekends will be prepared the next business day.
    • Please allow 0–3 business days for your order to ship.
    • For urgent orders, see our How Fast Will My Order Ship? page.

    Transit Time:

    • The shipping method you select at checkout refers to transit time—how long it takes after the order leaves our warehouse.
    • Example: An order placed on Friday afternoon with "Next Day" service will ship Monday and arrive Tuesday (if shipped Monday).

    Cut-off Time:

    • Place your order before 2 PM MDT for same-day shipping.

    Receiving Your Order

    • Inspect your order immediately upon delivery.
    • Report any errors or damages within 48 hours by emailing info@birthsuppliescanada.ca with photos.
    • Photos are required to process claims.

    Shipping Rates & Minimum Order

    • Free shipping is discontinued (Summer 2024). Instead, we offer reduced shipping rates across Canada and local pickup in Calgary.
    • Minimum order subtotal: $15.
      • We sell many low-cost items but have fixed costs (staff, shipping supplies, merchant fees, Health Canada licensing, etc.).
      • Shipping fees are nearly identical to courier rates and not a profit source.

    Expiry Dates

    • We consider 30+ days remaining to be fair expiry.
    • If you require longer expiry, request this in your order notes. We’ll advise if it’s not possible.
    • Expiry dates showing only month/year expire at the end of that month.

    Partial Orders

    • We normally do not ship partial orders.
    • If requested, extra shipping fees apply.
    • Refunds for returned items will have our original shipping cost deducted.

    Shipping Method & Courier Changes

    • While we try to honor your courier choice, we may change the method to avoid delays (e.g., strikes, missed pickups, service disruptions).
    • This may apply to international orders, urgent deliveries, large/oversized shipments, or multi-box orders.

    Order Cancellations Due to Shipping Costs

    • Orders where shipping fees exceed the order value may be cancelled and refunded.
    • If an order is returned (e.g., incomplete address, unclaimed, refused), we refund the product value only, not shipping fees, plus any return charges billed by the courier.

    Shipping Timeframes (Canada Post Expedited – Average)

    (From Calgary, AB – estimates only)

    • BC: 2–3 days
    • AB: 1–2 days
    • SK: 2–4 days
    • ON: 4–5 days
    • QC: 4–6 days
      Major cities typically receive shipments faster.

    Address Errors & Unclaimed Parcels

    • Ensure your shipping address is correct before ordering.
    • We cannot change addresses after purchase due to fraud prevention.
    • Returned orders are refunded for product only; shipping fees and return charges are not refunded.
    • To reorder, place a new order with the correct address.

    Courier Issues

    • Once shipped, the courier is responsible for delivery.
    • Any issues must be reported promptly so we can file a claim within courier deadlines.
    • Refunds are processed once the courier returns the product or compensates us.

    Special Requests & Urgent Orders

    • If time-sensitive, email us before ordering with your order number in the subject line.

    Currency

    • All orders are processed in Canadian dollars (CAD).
    • Your bank will convert to your local currency at the current exchange rate.

    Customs, Duties, and Taxes

    • All fees imposed during or after shipping (duties, taxes, tariffs, etc.) are the customer’s responsibility.
    • We are not responsible for customs delays or refusals.

    International Shipping Policy

    By placing an order with Birth Supplies Canada, you agree to the following:

    Importer Responsibility

    • You are the importer of record and must ensure the product is lawful to import.
    • We operate under Health Canada regulations and cannot interpret other countries’ requirements.
    • Packaging and labeling meet Canadian standards but may not comply with your country’s rules.

    Customs, Duties & Taxes

    • International shipments may be subject to inspection, delay, or refusal.
    • All customs charges are your responsibility.
    • Returned shipments will be refunded for the product value only; shipping fees and customs holding fees are non-refundable.

    Currency

    • Orders are charged in Canadian dollars (CAD). Your credit card provider will convert the amount to your local currency.

    Medical Supplies Outside Canada

    • Our medical devices are licensed in Canada but may not be licensed in other countries.
    • We recommend buying locally to avoid customs issues.

    High-Risk or Hard-to-Ship Items

    • We may cancel orders at high risk of damage or non-delivery, such as liquids (e.g., saline).
    • Case quantities ship more safely than single units.

    Contact for Shipping Issues

    Canada Post: 1-866-607-6301
    UPS: 1-800-742-5877
    DHL: 1-800-234-2778
    Canpar: 1-800-387-9335
    Purolator: 1-888-744-7123
    FedEx: 1-800-463-3339