Fraud Prevention & Order Integrity Policy
At Birth Supplies Canada, we value our customers and are committed to respectful, secure transactions. However, as with many online businesses, we regularly encounter internet fraud and have implemented several policies to protect both our company and our customers.
Below are key policies regarding order validation and transaction integrity:
High-Risk / Fraudulent Orders
If your order is flagged as high risk or potentially fraudulent by our payment processor or fraud detection systems, it will be:
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Automatically cancelled and refunded in full
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We will not process high-risk orders under any circumstances
To avoid this, ensure your billing and shipping addresses match and you are not ordering from an IP address that is geographically distant from your payment address.
No Address Changes After Checkout
For fraud prevention and operational security:
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Shipping addresses cannot be changed after an order is placed
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If you need to update your address, contact us before the order ships to request a cancellation and refund
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You may then place a new order with the correct information
In most cases, if an incorrect address is used and the parcel is returned to us, we will refund you for the items once received. However, shipping fees may not be refunded.
We understand that browsers sometimes auto-fill outdated addresses, so please double-check your shipping details before confirming your order.
Inaccurate Payment Amounts
If you're paying via Email Bank Transfer, Cheque, or PayPal, please ensure the payment amount exactly matches your order total.
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Overpayments will be fully refunded, and the order will be cancelled and not processed
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We are unable to hold or manually adjust overpayments for future use
These policies are in place to protect all parties and ensure reliable, secure order fulfillment. If you have questions or need support with a flagged order, feel free to contact us directly.
