We aim to ship your order within 24 hours (Monday - Friday). If your order is not going to ship in this time frame, we will email you to let you know asap (as may be the case with special order or out of stock items)
HOW LONG WILL IT TAKE TO ARRIVE?
You will have the option to select a shipping method at checkout. Free and inexpensive shipping is usually Canada Post expedited. You can expect your order to arrive within approx. 1-7 days from the day it shipped. You will be notified by email when your order has shipped and given a tracking number to follow. Packages tend to arrive quicker to major cities. Here are some *average delivery time estimates by province. Remember we are located in Calgary, AB so times will fan out from there.
BC: Avg 2-3 days*
AB: Avg 1-2 days*
SK: Avg 2-4 days*
ON: Avg 4-5 days*
QC: Avg 4-6 days*
SPECIAL REQUESTS & URGENT NEEDS
Please note that if a gift needs to be sent urgently, it is advised that you call or email us to ensure we can process your order on time when this method of shipment is desired.
FREE SHIPPING FOR ORDERS OVER $255
Free shipping is within Canada only. Please note: we reserve the right to ask for surcharge if shipping fees exceed $25 (as may happen with exceptionally heavy items, or items shipped a very long distance) - this is rare and we would contact you same day with an option of surcharge or full refund.
PICK UP OPTION
If you choose our Pick up option (for Calgary area residents):
All orders placed with credit cards internationally will be charged in Canadian funds. The purchaser will then receive the accurate amount, in their currency at the most recent exchange rates. This will reflect on their statement.
You may return new, unopened items sold and fulfilled to us within 30 days of delivery for a full refund. Items should be returned in their original packaging. If the return is a result of our error we will pay for the shipping, if it is not the shipping will be deducted from the refund. In situations where an item was "free shipping", a shipping fee will still be deducted from the refund for goods returned by choice.
If it is a Birth Pool that has been opened, we are not able take it as a return. if the pool is coming back because it is not wanted but is still sealed, shipping is the responsibility of the customer and the original shipping paid will not be refunded.
However, if you received something that was broken, opened, or damaged in any way please call us and we will make sure that you are either reimbursed or we will replace the item.
If you received a faulty item and need to exchange it for the same item, please send us an e-mail to request a replacement. If you would like to exchange an item for a different one, please return the original item and you will be refunded your original purchase price once we receive the item. Place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once they arrive.
Regular La Bassine and Birth Pool in a Box birth pools have single use or one year warranties. Any manufacturer's defects need to be reported within 30 days of delivery. It is HIGHLY recommended that pools be opened and inspected well prior to a due date so that if there is a manufacturing defect it can be replaced well in time for the birth. If a pool is purchased second-hand, the warranty is no longer in effect, even if it is within 5 uses or one year from the original purchase. Only an original purchaser can make a warranty claim.
Aquaborn Eco Birth Pools purchased after July 2014 have 10 use or one year warranties. All Aquaborn pools purchased before that time have a single use/one year warranty. The warranty applies only to the original purchaser. If a pool is purchased second-hand, the warranty is no longer in effect, even if it is within 10 uses or one year from the original purchase. Only an original purchaser can make a warranty claim.
At Birth Supplies Canada, we take your privacy and security seriously and are committed to protecting your personal information.
We feel it’s very important that you understand exactly what information is collected when shopping online and how that information will be used. If you have any questions or concerns about our privacy and security policies or anything else on our site, please don’t hesitate to contact us.
A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We are located in Calgary, Alberta CANADA
We do not have a retail location. Calgary pickup is available by appointment only. We are located in SE New Brighton Community.
Our office is open Monday-Friday 9am-4pm MST.
Toll free: 1 (888) 802-0474
Fax: 1 (888) 525-3045
NOTE: The fastest way to contact us is via email, and we usually are able to respond to e-mails within 1-2 business days. If you would prefer to talk with someone in person, please feel free to call us during our office hours. We make every effort to respond to voicemail within 1-2 business days.
It's EASY to earn discounts off your next order!
- JOIN our points program ~ 200 points
- SHARE us on Facebook ~ 200 points
- LIKE us on Facebook ~ 100 points
BOOM! You've already earned $5 OFF your next order (*excludes wholesale orders)
But why stop now?
- FOLLOW us on Instagram ~ 50 points
- Share us on Twitter ~ 100 points
- Follow us on Twitter ~ 50 points
- REFER us to your friends (50 points each referral and your friends gets an automatic $5 off coupon) Add three friends and you earn ~ 150 points
- Share your knowledge by submitting a PRODUCT REVIEW on our website. Each product review earns you 50 points. Submit three and you earn ~ 150 points
CHA-CHING! You just earned FREE SHIPPING or 10% OFF your next order! (*excludes wholesale orders)
Now go spend your points and keep earning for your next order...
Other ways to earn points
- SPEND $1 ~ 1 point (*excludes wholesale orders.)
- Gift for your BIRTHDAY ~ 50 points
- LINK to us on your website ~ up to 600 points!
Spending your points
Login to your account >> Click on POINTS PROGRAM tab >> click on SPEND YOUR POINTS